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Publications
Below a collection of some presentations I have given and articles I have written. The publications are only a small secection and covers several business area's.
Articles
Process driven BI in Healthcare (dutch). This article describes how to use Business Intelligence to get insight in hospital activities. [published at www.biaward.nl]
Measuring patient experience chain (dutch). On base of research into the thoughts and feelings of dutch patients turnround time of the complete patient experience chain was given as an important meausurement. [published at www.biaward.nl]
Hidden voice of patients (dutch). A publication in ZM Magazine (www.zmmagazine.nl) about the hidden thoughts and feelings of dutch patients.
Presentations
Service in Healthcare (dutch). This presentation gives new insights in a patient centred business philosophy in Healthcare.
Zippings strings (dutch). This presentation gives a good insight in the concepts presented on this website. Furthermore it presents conclusions and recommendations about research into the experience of patients in hospital care.
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